What to Expect During the Walk through, Installation, and Follow Up of your Security System.
by Invision Systems
It’s important to know what to expect from your security system integrator during the initial walk-through and installation of your security system. Equally as important, you will want to know what to expect from your security system company once installation is complete.
Whether you’re installing a security camera system at your restaurant, an intruder alarm at your home or an access control system at your warehouse, familiarizing yourself with the process will ensure you’re getting the most from your security system company.
After researching, reviewing, and analyzing security system companies, you’ve chosen one that embodies the values you seek. Congratulations! So what happens next?
The first step in the process is a walk-through or site survey. To gather information related to the installation, a licensed security systems specialist will come to your home or business.
This is an opportunity for the specialists to analyze the layout of your property, take measurements to determine distances, and speak with you about what you’re looking for your security system to do. The specialists will ask about your security needs, proposed camera or intruder alarm device locations and will provide you with information on the latest technology to fit your needs.
This is YOUR opportunity to tell the security systems professional what security concerns you have, ask questions about the scope of work and inspect the equipment used. Expect the specialist to ask questions about any security systems you already have in place and your budget. Make sure to give the specialist any relevant information about your home or business to prevent delays during the installation. The components of your system may be installed in basements, network rooms or other vulnerable locations. Remember that the technician needs access to these spaces.
Following the walk through, the specialist will design your unique security system. This could take days and even sometimes weeks depending on the size and complexity of the system. Do not let this discourage you. The time put into the security system design is vital to the functionality of the system itself. The next step is to have the scope of work approved by the home or business owner. You will submit any paperwork or required down payments before scheduling. A member of the staff will then reach out to coordinate the scheduled date and time of your installation.
Having anyone in your home or business to install equipment can be a bit hectic. You have customers and staff to manage or children and pets to take care of . Your life can’t stop because of a security system installation. Don’t worry! You’ve hired professionals!
Make sure the technicians have enough space to work and avoid interrupting them during the installation.
The technicians will work as efficiently as possible. You can expect some dirt and debris and possibly some noise while the technicians work. A good team will clean the space of any dirt or debris left behind.
Make yourself available during the installation to answer questions or approve changes that may come up. The goal is to avoid costly delays in work. Additionally, remaining on-site gives you the chance to watch your security system come together.
The technician will train you on how to use your system when they complete the installation. The security technician will walk you through the completed system and teach you how to navigate any end-user programs or applications. Keep the passwords or codes given to you in a secure place. Do not give out your passwords or login information.
What Comes Next?
Now the installation is complete, you have the security system you’ve been wanting! You may think this is the part where the security company bows out and you never hear from them again. That’s not true! A professional, trusted company will stick with you even after installation. It is one of the many reasons why going with a professional security company is the way to go. When the installation is complete, you can have the peace of mind knowing that you will receive service and support for your system for years to come.
To work in this industry, security professionals must pass rigorous background checks. This is true for installation technicians as well as support staff. A professional security team will maintain the integrity of your system from start to finish.
Many security system companies have yearly service plans that will cover parts and labor should an issue arise with your system. A professional company will have technical support staff available to assist you in everyday support situations. You’ll typically reach out to them by email or phone. Expect companies to differ from one another in the terms of the support they offer as well as the cost. Some companies will offer remote and on-site technical support on an as-needed basis. Service call fees may vary. It’s important to know what policies your security system company has in place and their costs.
The more prepared you are for your security system installation, the happier you will be with the result!
If you have any questions, don’t hesitate to reach out to us. Our team has the knowlegde and experience to answer any questions you have!
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